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I had some issues with delivery of this product and was very disappointed by the help I got from Overstock customer service, they kept putting me off, and wanted me to wait another order cycle (14 working days? Really?) after the item was lost by the postal service. However as soon as the vendor of these shoes was informed of the issue they were ON IT! The vendor communicated with me directly and bent over backwards to make it right. Now that my shoes have been delivered, I am delighted by the quality, the leather is soft and supple, and the design is adorable.
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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