3 Year Platinum Protection Service Plan for Qualified Products*
You protect it. We'll repair or replace it for any covered breakdown.
Purchase Overstock.com's Platinum Protection Service Plan with your product and enjoy worry-free ownership for 3 years beginning from the date of purchase, inclusive of the manufacturer's warranty.
This Platinum Plan covers failures the manufacturer's warranty doesn't, such as:
Failures due to power surges After expiration of the manufacturer's warranty, this Platinum Plan covers failures due to:
Power surges
Mechanical and electrical breakdowns even from normal, everyday use
Defects in materials and workmanship
Normal wear and tear
Internal heat and humidity Your repair is covered 100 percent, including parts, labor, and 2-way shipping (if you are outside the 30 mile radius of the repair center). If we can't fix it, you'll be reimbursed for 100 percent of the product's purchase price credited to your Overstock.com account, so you can replace it.
In-home service is available at no additional cost for products originally provided with that benefit in the original warranty.
Platinum Protection also includes a "No-Lemon" Policy, and your coverage is fully transferable if you sell your product or give it as a gift.
To report a product failure, call toll-free: 1 (866) 593-2594, 24 hours a day, 7 days a week, 365 days a year. Or simply log on to our Customer Care Portal at www.productassist.com/overstock
The handle on my large suitcase broke off. How do we get it replaced?coolhandatc on Jul 5, 2014Please enter a valid question.Answer This Question
Hello coolhandatc, this plan covers that! To report a product failure, call toll-free: 1 (866) 593-2594, 24 hours a day, 7 days a week, 365 days a year. Or simply log on to our Customer Care Portal at www.productassist.com/overstock. Thank you for shopping with us! overstockcustomercare1 on Jul 10, 2014
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